How do I fix a slow wifi connection at home?

Restart the router, move closer or move it higher, and test with a cable to see whether wifi or your broadband is the problem. Most slow-wifi cases are solved by one of these three steps.

Quick checks

Restart the router: unplug it for 30 seconds, then plug it back in.
Move closer, or lift the router off the floor and away from metal and microwaves.
Plug a laptop in with a cable. If it is fast on cable but slow on wifi, the problem is the wifi signal, not your broadband.
Disconnect devices you are not using.
Check whether your provider reports an outage.

When to ask for help

If you have tried these and it is still slow, a short video call lets someone watch your screen and router and talk you through it.

Frequently asked questions

Why is my wifi slow in one room only?

Walls and distance weaken the signal. Try moving the router to a central, higher spot or adding a mesh extender.

Should I restart my router often?

A restart now and then clears minor faults, but if you need it weekly, ask your provider to check the line.

Stuck with your wifi? Get a person to look with you

Book a short video call with someone who has done it. Find a helper on Wizelp.