Privacy Policy

Last Updated: April 2025

1. Introduction

Welcome to Wizelp ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share your information when you use our website and services.

Please read this privacy policy carefully. If you do not agree with our policies, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: Name, email address, phone number, postal address, payment information, and other identifiers you choose to provide.
• Profile Information: Your skills, knowledge areas, expertise, professional background, profile picture, and availability.
• Usage Information: How you use our services, including session duration, features used, and interactions with other users.
• Technical Information: IP address, browser type, device information, operating system, and other technology identifiers on the devices you use to access our services.
• Video and Audio Data: Recordings or streams of video/audio sessions when you use our platform to connect with others (with consent from all participants).

3. How We Collect Your Information

We collect information through:

• Direct Interactions: Information you provide when creating an account, setting up your profile, or communicating with us.
• Automated Technologies: Cookies, server logs, and similar technologies that automatically collect technical information when you use our services.
• Third Parties: We may receive information about you from third parties such as payment processors, identity verification services, or social media platforms if you choose to link your accounts.

4. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process payments and prevent fraudulent transactions
• Match users with appropriate helpers based on skills and needs
• Facilitate communication between users
• Send notifications, updates, and marketing communications
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our terms
• Resolve disputes and troubleshoot problems

5. Information Sharing and Disclosure

We may share your information with:

• Other Users: When you connect with someone through our platform, they will see your profile information and any content you share during your interaction.
• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our business or assets.
• With Your Consent: We may share information for purposes disclosed to you at the time you provide your information, with your consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your information for as long as necessary to provide you with our services and for legitimate business purposes such as maintaining your account, resolving disputes, enforcing our agreements, and as required by law.

If you delete your account, we may retain certain information as required by law or for legitimate business purposes. We will also retain de-identified or anonymized information after your account is deleted.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request copies of your personal information we hold.
• Rectification: You can ask us to correct inaccurate information or complete incomplete information.
• Erasure: In certain circumstances, you can ask us to delete your personal information.
• Restriction: You can ask us to suspend the processing of your personal information.
• Data Portability: You can request transfer of your information to you or to a third party.
• Objection: You can object to our processing of your personal information.

To exercise these rights, please contact us using the details provided at the end of this privacy policy.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly.

10. International Data Transfers

Your personal information may be stored and processed in any country where we have operations or where we engage service providers. By using our services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than your country.

When we transfer personal information from the European Economic Area, UK, or Switzerland to countries not deemed to provide an adequate level of data protection, we use specific contracts approved by the European Commission or other appropriate safeguards to ensure your information is protected.

11. Third-Party Links and Services

Our services may contain links to third-party websites and services. We are not responsible for the content or privacy practices of those websites or services. We encourage you to read the privacy policies of any third-party websites you visit.

12. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device that help us provide and improve our services.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or not function properly.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

Significant changes will be promptly notified to you through a notice on our website or by direct communication.

14. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: privacy@wizelp.io

Wizelp Privacy Team
Manchester, M1 7ED
United Kingdom