How do I fix common computer and IT problems?

Restart the device, update the software, and check whether the problem happens in one app or everywhere. These steps solve many everyday issues.

Quick steps

Restart.
Install pending updates.
Note exactly what error appears.
Try the same thing in another app or browser.

When a live helper is useful

Describing an error is hard. Showing it on a video call is faster.

Frequently asked questions

My computer is slow, what first?

Restart it, close unused programs and check for pending updates.

Is it safe to let someone see my screen?

Only with someone you trust, and never share passwords. A Wizelp call lets you show your screen without giving up control.

Want someone to look at it with you?

Book a short video call with someone who has done it. Find a helper on Wizelp.